Last updated: 17 October 2026
1. Information We Collect
We collect information you provide directly to us, such as when you contact us through our website forms:
- Contact information (name, email address, phone number)
- Inquiry details (preferred retreat packages, messages)
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Send you information about our padel retreat packages
- Improve our website and services
- Comply with legal obligations
3. Facebook Pixel and Tracking
Our website uses Facebook Pixel, a tracking technology that allows us to:
- Measure the effectiveness of our advertising campaigns
- Understand how you interact with our website
- Create custom audiences for targeted advertising
- Track conversions from Facebook advertisements
The Facebook Pixel may collect information including your IP address, browser information, page visits, and actions taken on our website. This information is used in accordance with Facebook's Data Policy.
4. Information Sharing
We may share your information with:
- Service providers who assist us in operating our website and conducting our business
- Facebook and other advertising platforms for marketing purposes
- Legal authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Opt-out of marketing communications
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and for analytics purposes. This includes:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Facebook Pixel cookies for advertising and measurement
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: hello@padelretreats.co.uk
- WhatsApp: +44 7564 093037